Frequently Asked Questions.
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What is a Paint Prime subscription and what are it's benefits?
Is Paint Prime available to me?
How soon can I start using your service?
How long do I have to wait for my free 20L of paint?
| We promise next day dispatch, So as soon as you sign up we will fulfil your prime perks |
How do I stop recurring billing?
The recurring billing feature is switched on by default, meaning you’ll automatically pay for a new subscription period when your current period ends. You will have to manually cancel in your profile menu.
How do I start my Paint Prime subcription?
Click here to choose the package for you
How long does a subscription last?
A subscription starts from the day you sign up and lasts for 30 days until the next auto-renewal. Unless a subscription is cancelled before the renewal date.
How long am I locked in for?
No contracts, cancel anytime. No cancelation fees
If i cancel mid-plan am i still entitled to perks?
If you cancel a subscription you are still entitled to your free 20l (if not shipped yet), the discounts and perks your plan provides for, however, long the subscription has left.
After I join Paint Prime, can I still pick up in store?
Paint Prime is powered by Hyper Paint, the paint specialists for over 40 years. If you would like to come in, yes of course any of the six branches would be happy to help. As a Paint Prime member, you have free delivery on all orders, if you want you can come in choose your products and we will deliver.
Can I Return my free 20L of paint?
Yes, you can return a paint can if it has not been opened, in fact, you can return any product that is standard and has not been open or used, Prime Decorator and Prime Pro subscribers can even return mixed colors.
What if I don’t need my free 20L right now?
Because you are a Paint Prime subscriber you are entitled to wonderful perks, like a free 20L of paint every month, if you do not take a 20L in one month, it will carry over to the next month and accumulate. For example, if you do not request your free 20L for 3 months, you will have 80L free in month 4!
How much does delivery cost?
Because you are a Paint Prime subscriber every single one of your deliveries is free! No matter how much or how little you order
How do I get my free 20LT of paint?
Click here to log in and start enjoying your benefits
OK , I have A Prime D.I.Y subscription, how do I choose my free colour?
Once you have an activated Paint Prime D.I.Y subscription, you have access to your premium perks. All you need to do is click here, add any Homeguard 20LT colour to your cart and click the “Have a Promo Code “button in the cart and click “Apply Coupon”
1 x 20LT Homeguard should now be free!
Alternatively, you can come into any Hyper Paint branch, choose your free colour, take it with you or ask for it to be delivered.
OK , I have A Prime Decorator subscription, how do I choose my free colour?
Once you have an activated Paint Prime Decorator subscription, you have access to your premium perks.
All you need to do is click here or here and add any Rockgrip Supertex 20LT or Bergermaster Soft Sheen 20LT colour to your cart and click the “Have a Promo Code “button in the cart and click “Apply Coupon”
1 x 20LT of either perk should now be free!
Alternatively, you can come into any Hyper Paint branch, choose your free colour, take it with you or ask for it to be delivered.
I am a Prime Decorator subscriber , if I choose one perk, I am locked into tho that product monthly
No, you can alternate your perk products. You are not limited to what you can get free monthly.
e.g.
month one: You may choose a free Rockgrip Supertex
month two: You may choose a free Bergermaster Soft Sheen
month three: You can request any of the above or free colour samples, up to 10L
What If I'd like to Upgrade or Downgrade my Subscription?
You can upgrade or downgrade your subscription quite easily if you amend the subscription service package on your profile, You may also send us a request via email to sales@paintprime.co.za.
Your upgrade/downgrade will only be processed the month after your free 20L has been sent, try to update before we send it out.
If i take out a 6 month or yearly subscription, DO i have to wait every month for my free paint?
No, If you pay for a 6 month or yearly subscription, you are entitled to all your free paint perks, whenever you require them.
I Have a Paint prime Pro Subscription, How does cash back work?
Prime Pro is the ultimate subscription for your bulk paint needs, for every 80 liters purchased, you will get R250,00 back for your next purchase.
That means when your purchases exceed 480L or 24 x 20L of paint. You would have got back R1250,00. Insane value!
| for every 80L bought you get R250,00 off your next purchase | ||
| literage | Accumulated Cash Back | x20L |
| 80 | R 250.00 | 4 |
| 160 | R 500.00 | 8 |
| 240 | R 750.00 | 12 |
| 320 | R 1 000.00 | 16 |
| 480 | R 1 250.00 | 24 |
What if I only purchased 70L of paint this month, on my PRO Subscription?
Not to worry, your litrage perks carry over.
If you purchased 70 liters of paint in one month, you only need to buy another 10 liters in the next month to get your R250,00 cashback perk, as long as you have not canceled your PRO subscription.
I have a PRO subscription, what products is my cashback limited to?
NO limitations, All paint purchased is added to the litrage of your package.
You buy it, you deserve the perks.
I have a PRO subscription, Can i only get cashback if i buy 20L quantities of paint.
No limitations on litrage. You can buy 1L, 5L, or 20L’s and it will contribute to your cashback perks.
How do I cancel my subscription ?
Send us an email, requesting a subscription cancellation cancellations@paintprime.co.za
Because Paint Prime is the first of its kind, We need your help and feedback, let us know what you love and what you would like us to add to our packages or what you would like us to change
Email: feedback@paintprime.co.za
