Frequently Asked Questions.
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- Subscriptions
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What is a Paint Prime subscription and what are the benefits?
Paint Prime is the first ever paint and hardware subscription service.
It is a ground-breaking new way to serve your building, contracting or renovation requirements.
Offering you free paint or vouchers on a monthly basis, % discounts off all of our products, free delivery on all orders, accumalative deals and many more exclusive membership benefits.
New perks and benefits are added to the experience, all of the time – So there’s always something new to look forward to.
What do I receive as a Paint Prime Subscriber?
Each of our innovative packages boasts exclusive membership benefits.
Visit our website to find the package that was ideally created for you.
Each subscription package offers many different perks. There’s a plan for everyone.
We are continuously adding benefits to our packages, therefore, there might be some changes along the way.
Is Paint Prime available to me?
Paint Prime is available to anyone living in South Africa.
Keep an eye open if you live in any other African country, we might bring our services to your region soon!
Where are you based?
We are an online store, offering Free Delivery anywhere in South Africa, for all active subscribers.
We are powered by Hyper Paint, the leading paint experts for over 40 years – with multiple branches spanned across Johannesburg.
Do I have to be subscriber to make a purchase on Paint Prime?
We pride ourselves on our exclusive membership benefits, therefore, only active Paint Prime subscribers can make a purchase on our website.
How soon can I start using your service?
You can effortlessly sign-up to any of our Paint Prime packages by using our intuitive website.
You’ll be able to enjoy your subscription benefits as soon as you have successfully signed up and have an active package.
How long do I have to wait for my free 20L of paint?
We promise a next day dispatch, after you have placed your order.
As soon as you have successfully signed up to one of our packages, you can start using your subscription benefits.
Please note : You have to order your Free paint in order for us to process the order.
How do I stop recurring billing?
Paint Prime is a month to month subscription service.
The recurring billing feature is enabled by default. Meaning that you will automatically be billed for a new subscription, once your current subscription ends.
We are a flexible subscription service. There are no contracts, so you can upgrade, downgrade or cancel your subscription at anytime.
How do I start my Paint Prime subcription?
Browse our website to discover the package that has been ideally created for you.
Once you have found your desired package – You can effortlessly join the Paint Prime experience by clicking on the “Sign-up” button and following our easy on screen process.
How long does a subscription last?
A subscription starts from the day you sign up and lasts for 30 days until the next auto-renewal – Unless a subscription is cancelled before the renewal date.
How long am I locked in for?
Paint Prime is a flexible subscription service, which means there are no contracts so you can cancel at anytime.
The best part is there’s no cancelation fees and you’re able to re-join seamlessly whenever you require.
If i cancel mid-plan am i still entitled to my perks?
If you cancel your subscription, you are still entitled to your Free 20L of paint or voucher (if it hasn’t been redeemed yet).
Your discounts and perks will be active and available for the remaining duration that your subscription has left.
After I join Paint Prime, can I still pick up in store?
Of course! Paint Prime is powered by Hyper Paint, which means you will be able to collect your order from any of our Hyper Paint stores.
Remember as a Paint Prime member you’re entitled to free delivery.
You can come in to any of our stores, one of our friendly Hyper Paint experts will assist you. You will be able to take your order with you or we will deliver your order for free.
Can I Return my free 20L of paint?
Yes, you’ll be able to return your paint if it has not been opened yet.
In fact, all members can return any product that is standard and has not been opened or used.
Our Prime Decorator and Pro subscribers can return mixed colours as well.
What if I don’t need my free 20L of paint or voucher right now?
Paint Prime offers accumalative deals. Which means if you do not redeem your Free 20L of paint or voucher for the month, it will be carried over to the next month.
How much does delivery cost?
Our Paint Prime subscribers get to enjoy Free Delivery on all orders, no matter how big or small the order is.
How do I receive my discount?
Once you have successfully signed up and have an active subscription, your discounts will be automatically applied once you’ve logged in to your account.
OK , I have A Prime flexible subscription, how do redeem my voucher?
Once you have successfully signed-up for our Prime Flexible package and it is active, you will automatically have access to your premium perks.
As an active Prime Flexible subscriber, you’re entitled to a R500 voucher (monthly).
You can redeem your voucher by following the below steps :
- Login to your account, using your Paint Prime credentials.
- Browse our website
- Add all of your desired products to your cart.
- View your cart, you’ll see a list of coupons that you have available.
- Click on your coupon and it will be automatically applied to your order.
- Proceed to checkout and complete your order.
- Once your order has been completed, we’ll process and deliver.
Alternatively, you can redeem your voucher at any Hyper Paint branch.
OK , I have A Prime D.I.Y subscription, how do I redeem my free 20L of paint?
Once you have successfully signed-up for our Prime D.I.Y package and it is active, you will automatically have access to your premium perks.
As an active Prime D.I.Y subscriber, you’re entitled to a Free 20L of Bergermaster Nukote PVA
You can choose your desired colour and redeem your Free 20L of paint by following the below steps :
- Login to your account, using your Paint Prime credentials.
- Search for Bergermaster Nukote PVA.
- Scroll through our variety of available colours, select your desired colour in a 20L size and add your item to your cart.
- View your cart, you’ll see a list of coupons that you have available.
- Click on your coupon and it will be automatically applied to your order.
- Proceed to checkout and complete your order.
- Once your order has been completed, we’ll process and deliver.
Alternatively, you can redeem your free paint at any Hyper Paint branch.
OK , I have A Prime Decorator subscription, how do I redeem my free 20L of paint?
Once you have successfully signed-up for our Prime Decorator package and it is active, you will automatically have access to your premium perks.
As an active Prime Decorator subscriber, you’re entitled to a Free 20L of Rockgrip Supertex or a Free 20L of Bergermaster Soft Sheen
You can choose your desired colour and redeem your Free 20L of paint by following the below steps :
- Login to your account, using your Paint Prime credentials.
- Search for Rockgrip Supertex or Bergermaster Soft Sheen.
- Scroll through our variety of available colours, select your desired colour in a 20L size and add your item to your cart.
- View your cart, you’ll see a list of coupons that you have available.
- Click on your coupon and it will be automatically applied to your order.
- Proceed to checkout and complete your order.
- Once your order has been completed, we’ll process and deliver.
Alternatively, you can redeem your free paint at any Hyper Paint branch.
I am a Prime Decorator subscriber , if I choose one perk, I am locked into that product monthly?
No, you’re not limited to a specific item.
Our Prime Decorator package offers you a choice between a Free 20L Rockgrip Supertex or a Free 20L Bergermaster Soft Sheen or a Free 10L Colour sample.
You are able to alternate your choice each month.
You’re not limited to what you receive monthly.
For example :
- Month one : You may choose a Free 20L Rockgrip Supertex
- Month two : You may choose a Free 20L Bergermaster Soft Sheen
- Month three : You may request any of the above or Free colour samples (up to 10L)
What If I'd like to Upgrade or Downgrade my Subscription?
You can upgrade or downgrade your subscription quite easily if you amend the subscription service package on your profile, You may also send us a request via email to sales@paintprime.co.za.
Your upgrade/downgrade will only be processed the month after your free 20L has been sent, try to update before we send it out.
I Have a Prime Pro Subscription, How does cash back work?
Prime Pro is the ultimate subscription for your bulk paint needs, for every 80 liters purchased, you will get R250,00 back for your next purchase.
That means when your purchases exceed 480L or 24 x 20L of paint. You would have got back R1250,00. Insane value!
| for every 80L bought you get R250,00 off your next purchase | ||
| literage | Accumulated Cash Back | x20L |
| 80 | R 250.00 | 4 |
| 160 | R 500.00 | 8 |
| 240 | R 750.00 | 12 |
| 320 | R 1 000.00 | 16 |
| 400 | R 1 250.00 | 24 |
What if I only purchased 70L of paint this month, on my Prime PRO Subscription?
Not to worry, we offer accumalative deals – so your literage perks will carry over.
If you purchased 70 liters of paint in one month, you only need to buy another 10 liters in the next month to get your R250,00 cashback perk, as long as you have not canceled your PRO subscription.
I have a Prime PRO subscription, what products is my cashback limited to?
There’s NO limitations. All paint purchased is added to the literage of your package.
You buy it, you deserve the perks.
I have a Prime PRO subscription, Can I only get cashback if I buy 20L quantities of paint?
There’s no limits to your literage. You can buy 1L, 5L, or 20L’s and it will contribute to your cashback perks.
How do I cancel my subscription ?
You can cancel at anytime by requesting a subscription cancellation via email cancellations@paintprime.co.za
You can always re-join our services in the future.
We are constantly trying to improve the Paint Prime experience, because Paint Prime is the first of its kind - We need your help and feedback. Let us know what you love and what you would like us to add to our packages or what you would like us to change
Our goal at Paint Prime has always and will always be to add value to our customers.
We would love to receive your feedback in regards to your Paint Prime experience, in order to make our brands platform the best that it can possibly be.
You can send your compliments, complaints and suggestions to feedback@paintprime.co.za
